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FAQs

From materials to deliveries and exchanges.

We ship worldwide.

If you have completed an order and have not paid it yet, the system will automatically cancel your order (for non-payment).
If you have already paid for the order and want to cancel it, please talk to our team through Contacts, who will certainly provide you with the best solution.

You can always change your order with the help of our team, who will certainly find the best solution to help you.
To do this, you just have to reach us through Contacts.

Our jewelry is made of 925 sterling silver with 18k gold plated and certified by the INCM - Imprensa Nacional - Casa da Moeda, S.A.
All the silver used as raw material for the manufacture of the pieces is of recycled origin.

The oxidation of silver, loss of shine and the wear of the gold bath are natural processes due to daily use, which have no relation to the quality of the piece.

We advise you to avoid contact with water and hygiene products that contain alcohol such as perfume, creams, etc.
In any case, the loss of color from baths also depends on other factors, such as the pH of skin type and sweat.

The jewelry should always be kept safe in our gift boxes or in a dry place without exposure to the sun, for a better conservation of the pieces.

Yes, our jewellery is 100% nickel-free.

MESH repairs are free. To give a gold bath to our pieces, you can contact us through our social media, whatsapp or send an email to info@meshlabel.com, sending a photo of the piece in question for a budget.